Notes on Dealer Training

The following is a working draft of our recommendations for dealer training, prepared for the partner venue program. We welcome community feedback.

Priority one: rhythm. A trained dealer has a consistent, predictable spin-to-call cadence that players can synchronize with. This is the single most impactful skill a dealer can develop.

Priority two: the first-ten-minutes curriculum. A dealer's handling of the first ten minutes of a new player's experience shapes the player's retention. Training programs should include scripted demonstrations of the core pedagogical moves.

Priority three: correction under pressure. Players occasionally violate etiquette in ways that require a dealer to correct them. Good correction is crisp, calm, and specific. Training programs should rehearse these corrections until they feel natural.

Priority four: presence. Dealers are performers. A trained dealer knows when to be visible and when to be invisible. This is the hardest skill to teach, and the one most often absent from casual training.

We will publish an updated version of this draft after incorporating community feedback.